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Terms & Conditions


Effective date: 1st December 2023

  1. Introduction and Acceptance of Terms

This website, accessible at (the “Site”), is owned and operated by L’Hexagone Limited (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of the Site and the purchase of products and services offered herein. By accessing or using the Site, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other policies or guidelines referenced herein. If you do not agree to these Terms, you must not use or access the Site.

  1. Definitions

In these Terms and Conditions, the following definitions apply:

  • “Products”: The variety of products offered for sale on our Site.
  • “Services”: Any additional services provided by us, including but not limited to customer support and delivery services.
  • “User”: Any individual or entity accessing or using the Site.
  • “Order”: A purchase order placed by a User for Products and/or Services through the Site.
  1. Eligibility and User Registration

To use certain features of the Site and to place Orders, you must register for an account. By registering, you represent and warrant that:

  1. You are at least 18 years of age or the legal age of majority in your jurisdiction.

  2. All registration information you submit is truthful, accurate, and complete.

  3. You will maintain the accuracy of such information.

  4. Products and Services

We offer a premium range of French products, including but not limited to, food items, beverages, and other related products. While we strive to ensure the accuracy of product descriptions, we do not warrant that these descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

  1. Pricing and Availability

All prices are listed in British Pounds (GBP) and are inclusive of VAT, where applicable. Prices and availability of products are subject to change without notice. We reserve the right to adjust prices, products and special offers at our discretion.

  1. Order Process

To place an Order, you must follow the online purchasing process on the Site. After selecting products, you will be directed to the checkout page where you can enter your payment and delivery information. An Order is considered accepted when we send you a confirmation email. We reserve the right to refuse any Order for any reason.

  1. Payment Terms

We accept various forms of payment, including major credit cards, debit cards, and mobile payment services such as Google Pay and Apple Pay. Payment will be debited from your account upon or shortly before dispatch of the Products.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.

  1. Delivery Policy

We offer delivery services within the United Kingdom. Our standard delivery charge is £6.50, and tracked delivery is available for £12.50. Orders over £100 qualify for free standard delivery. Delivery timescales are estimates and commence from the date of shipping, rather than the date of order. We make every effort to fulfill your order within the estimated timeframe, but delays are occasionally inevitable due to unforeseen factors. L’Hexagone Limited shall be under no liability for any delay or failure to deliver the products within estimated timescales.

  1. Free Delivery Terms

Free standard delivery is available on orders with a total value of over £100. This offer applies only to standard delivery services and within the United Kingdom. The threshold for free delivery is calculated after applying any discounts and excluding delivery charges.

  1. Cancellation Policy

Users may cancel their order within a certain timeframe after placing it, subject to our cancellation terms. If the order has not yet been dispatched, we will process a full refund. If the order has already been dispatched, please refer to our Refund and Exchange Policy for further instructions.

  1. Refund and Exchange Policy

In accordance with our Refund and Exchange Policy, users may return products for a refund or exchange under certain conditions. Detailed terms of our policy, including time limits, conditions for return, and process for refunds and exchanges, can be found at Refunds and Exchanges Policy.

  1. Product Quality and Liability

L’Hexagone Limited is committed to providing high-quality products. However, should a product be faulty or not as described, users may return the product in accordance with our Refund and Exchange Policy. We shall not be liable for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) arising out of any problem you notify to us, and we shall have no liability to pay any money to you by way of compensation other than to refund the amount paid by you for the product in question.

  1. User Conduct and Obligations

Users agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

  1. Intellectual Property Rights

All content and material on the Site, including but not limited to text, graphics, logos, images, and software, is the property of L’Hexagone Limited or its suppliers and is protected by UK and international copyright and intellectual property laws. Users may not reproduce, modify, distribute, or use the content of the Site for commercial purposes without obtaining prior written consent from us.

  1. User Content and Communications

Users may post reviews, comments, and other content, as long as the content is not illegal, obscene, abusive, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise injurious to third parties. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; and that use of the content you supply does not violate these terms and will not cause injury to any person or entity. We reserve the right to remove or edit such content.

  1. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, protect, and share your personal information and should be read in conjunction with these Terms and Conditions. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

  1. Website Usage and Accessibility

We aim to ensure that the Site is accessible to all users. However, we cannot guarantee that the Site will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

  1. Third-Party Links and Services

The Site may include links to other websites or resources. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) and shall not be liable for any loss or damage that may arise from your use of them.

  1. Limitation of Liability

L’Hexagone Limited will not be liable for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) arising out of any problem related to the products or services we provide. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of these terms shall be limited to the total price of your order.

  1. Indemnification

You agree to indemnify, defend, and hold harmless L’Hexagone Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including but not limited to legal fees) arising from your use of this Site or your breach of these Terms and Conditions.

  1. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms and Conditions, including any question regarding its existence, validity, or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the laws of England and Wales, before resorting to arbitration or litigation.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

  1. Amendments to Terms and Conditions

L’Hexagone Limited reserves the right to make changes to these Terms and Conditions at any time. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As such, we encourage you to frequently review the Terms and Conditions to ensure that you are aware of any updates.

  1. Severability

If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed severable from the remaining provisions which will continue to be valid and enforceable to the fullest extent permitted by law.

  1. Contact Information

For any questions or concerns regarding these Terms and Conditions, or any other inquiries, please contact us at